IT Support Analyst (FSA)

FSA's Mission is to maintain and enhance the quality, diversity, cost, and value of food in the campus dining programs, improving fiscally prudent and affordable food plans for students While ensuring the availability of desired and appropriate merchandise, products, and services for the campus community; Fostering and supporting the campus' core mission of academics, research, scholarship and intellectual creativity, inclusivity, and sustainability.

Position Summary

The IT Support Analyst will provide day-to-day technical and operational support for FSA's servers, business systems, websites, and applications.

Required Qualifications:

Bachelor's Degree (In lieu of a degree, six years of directly related full-time computer support experience or a combination of higher education and experience totaling six full-time years may be considered.)
Minimum of four (4) years of full-time demonstrated experience supporting, installing, configuring, and troubleshooting IT equipment (i.e., servers, computers, printers, mobile devices).
Working knowledge supporting and troubleshooting PC & MAC hardware and software.
General understanding of networking and how it relates to the Desktop Support and server infrastructure (e.g., TCPIP, Firewalls, VLAN's, DHCP scope, etc.)
Ability to utilize remote software solutions to resolve desktop support-related issues
Strong knowledge of Microsoft Office suites and Google Apps.
Prior experience with inventory and asset management.
Prior experience with mobile device setup and troubleshooting.
Proficiency in documenting resolutions.
Ability to provide desk-side training for end users on new technologies.
Excellent customer relations skills.
Good verbal and written communication skills.
Good time management and organizational skills.
Ability to meet travel requirements associated with this position.
Ability to meet acceptable background check standards.
Ability to work flexible hours, including evenings and weekends, as appropriate.

Primary Responsibilities / Accountabilities / Essential Functions:

Work experience in an educational environment, preferably higher education
Exposure to food service business environment
Experience with Square POS, Micros POS, and CBORD Odyssey
Experience with PCI compliance protocols
Familiarity with Python programming and SQL databases

Program / Department Responsibilities:

Perform as technical liaison for FSA regarding technical support interactions with business partners and vendors. Including but not limited to:

Providing hardware and software quotes
Execution of project plans
Vendor onsite installations and troubleshooting of hardware and software
Providing guidance, direction, and alignment to vendors and business partners regarding University (DoIT) best practices related to their respective technologies.
Configure, maintain and support the CBORD Odyssey PCS meal plan system.
Analyze and configure FSA IT corporate computing resources (e.g., servers, desktops)
Utilize FSA TrackIT for asset management

Provide 1st and 2nd level technical and operational support for:

FSA corporate and accounting systems
FSA USG Finance systems
FSA USG Ticket Office
FSA Dietary is located at SB Hospital, Veterans Home, and Southampton Hospital
Stony Brook Calverton Incubator
server and network infrastructure to include hardware, software, and operating systems (e.g., systems updates, patches, maintenance, security updates, etc.) and telephony.
mobile technologies
various FSA vendors POS Systems
SBU Bookstores

Including but not limited to project management, research, analytics, and developing/providing technical solutions for various operating systems, networks, applications, and hardware-related issues.

Research and document resolutions to technical support issues in the departmental knowledge base and ticket system. In addition, the incumbent will be required to research and understand new technologies as they develop to make recommendations for improving the computing experience of the campus community.
Other duties appropriate to rank and department mission include providing backup coverage for other professional technical support positions as needed.

Physical Demands and Work Environment: The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical demands: While performing duties on this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk, or hear; taste or smell. The employee must occasionally lift and move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: While performing duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise in the work environment is usually minimal.

FSA is an employer and educator recognized for valuing AA/EEO and Protected Veterans and Individuals with Disabilities.

Additional Details

FLSA: Exempt
Schedule: Full-time
Salary: $75,000-80,000 per year

Benefits

NYSHP health insurance
Aetna Dental Insurance
Paid holidays per year
15 vacation days to start
Retirement Plan
Tuition reimbursement
Employee assistance program
Flexible spending account

How to Apply

Review of applications will begin immediately, and the position will remain open until a qualified pool of candidates is obtained.

Applicants need to:

Complete Employment Application

Apply on Indeed

Attach/upload a resume to the online application in Microsoft Word or PDF format.

No relocation or VISA Sponsorship is available.

FSA may make reasonable accommodations to enable applicants to participate in the hiring process and employees to perform their essential functions. If you require an accommodation to participate in the selection process, you are encouraged to contact Human Resources at (631) 632-9306

All FSA Job Openings